Refund & Service Policy

Consultation fees

Initial consultations are typically complimentary. Where a paid service is agreed in writing, the fee and scope will be confirmed before any payment is collected.

Processing timelines

• Admission processing: typically 7–21 working days after complete documents are submitted.
• Visa processing: subject to embassy timelines.
• Medical coordination: scheduled with the hospital partner.

Non-refundable costs

Third-party costs (university application fees, visa fees, courier, translations, medical tests) are non-refundable once paid to the third party.

Refund eligibility

• AVOMAX service fees are refundable if work has not yet commenced.
• Once processing has started, refunds are pro-rated based on work completed.
• Refund requests must be submitted in writing to avomaxadmission@gmail.com within 14 days of the event.